Return Policy

Shop with Greater Peace of Mind

At Modoeshop, we want you to feel confident when selecting fitness equipment for your training needs.

We understand that an item may not always meet your expectations after it arrives. For this reason, we offer a 14-day return policy, allowing customers to request a return within 14 days of receiving their order, even if they have simply changed their mind.

Please read the following guidelines to understand how our return process works.

14-Day Returns

You may request a return within 14 calendar days of the date your order is delivered.

You do not need to provide a specific reason for changing your mind.

However, all returned items must meet the return eligibility requirements outlined below.

Return Eligibility

To be eligible for a return, the product must generally meet the following conditions:

• The return request is submitted within 14 days of delivery.
• The product is unused and remains in its original condition.
• All original accessories, components, manuals, and supplied hardware are included.
• The item is returned with its original packaging, where available.
• The product has not been damaged through improper handling, installation, or use.

For fitness equipment requiring assembly or installation, we recommend checking product dimensions and specifications carefully before unpacking or installing the equipment.

Products that have been used, installed, or damaged after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit any applicable statutory consumer rights.

How to Request a Return

If you would like to return an item, please follow these steps:

Step 1: Contact Our Support Team

Email us at customer@modoeshop.com within 14 days of receiving your order.

Please include your order number and the item you would like to return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide further information about the return process, including the appropriate return address.

Please do not send products back without contacting us first.

Step 3: Prepare Your Package

Pack the item securely to help prevent damage during return transportation.

Include all applicable accessories, components, and original packaging.

Step 4: Ship Your Return

Send the item to the return address provided by our customer support team and retain your shipment receipt or tracking information.

Step 5: Return Inspection & Refund

Once the returned item has been received, we will review its condition and determine whether it meets the applicable return requirements.

If approved, your refund will be issued to your original payment method, unless otherwise agreed or required by law.

Return Shipping Costs

For change-of-mind returns, return shipping arrangements and any applicable return postage will be communicated during the return request process.

Please contact our customer support team before arranging a return shipment.

If an item arrives damaged, defective, or incorrect, we will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

We take product-related concerns seriously.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at customer@modoeshop.com.

When contacting us, please provide your order number and, where possible, clear photographs showing the issue.

Depending on the circumstances and applicable law, we will assist with an appropriate resolution, which may include a replacement, refund, or another legally required remedy.

Refund Information

Once a return has been received and approved, we will initiate the applicable refund.

Refunds will generally be processed through the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Original shipping fees and other delivery-related charges will be handled according to the reason for the return and applicable law.

Exchanges

If you would like to exchange a product for another item, please contact our customer support team to discuss the available options.

Exchange availability may depend on inventory, product eligibility, and shipping arrangements.

Important Information for Fitness Equipment

Some training equipment includes weight-bearing components, mounting hardware, or other parts that are important for safe operation.

For your safety, please inspect your equipment upon arrival and follow the manufacturer's assembly and usage instructions.

If a product appears damaged or unsafe, do not install or use it. Contact our customer support team for assistance.

Your Consumer Rights

Nothing in this policy is intended to exclude or restrict rights or remedies that cannot legally be limited under the consumer protection laws applicable to your purchase.

Where mandatory local laws provide additional cancellation, return, refund, or warranty rights, those rights will apply.

Need Assistance?

If you have any questions about a return, refund, or product-related issue, please contact us.

Customer Support: customer@modoeshop.com

Website: https://www.modoeshop.com/

We're here to help make the process as clear and straightforward as possible.