Return Policy

At Modoeshop, we want you to feel completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a free return or exchange within 30 days of delivery.

Please read the following policy carefully. If you have any questions, feel free to contact us at customer@modoeshop.com.

1. Return Window

• You may initiate a return or exchange within 30 calendar days from the date you receive your package.

• Requests made after 30 days cannot be processed.

2. Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

• Unused, unwashed, and free from damage or scratches;

• Original packaging, tags, and labels intact;

• In resalable condition (not custom-made or consumable).

We cannot accept returns for:

• Used or visibly worn items;

• Items missing original packaging or accessories;

• Damage caused by misuse (e.g., tears, stains, or breakage);

• Customized or personalized products (if applicable).

3. Free Return Shipping

Modoeshop covers the return shipping costs for eligible returns and exchanges. Here's how it works:

• For US orders: We will provide you with a prepaid return label – simply print it out and ship your return at no upfront cost to you.

• For international orders (outside the US): We will guide you on the return process and reimburse reasonable return shipping fees (up to the standard shipping cost of your original order). Please keep your shipping receipt, and we will include the refund in your return payment.

If the return is due to a product defect, incorrect item, or missing part, we will cover all shipping costs (both ways) with no limit.

4. Return Process

Please follow these steps:

1. Contact Customer Service
   Email us at customer@modoeshop.com with your order number, reason for return, and (if applicable) photos of the item.

2. Receive Return Authorization (RMA)
   We will reply within 24 hours (business days) with the return address or a prepaid return label.

3. Ship the Item Back
   Pack the item securely and send it via a trackable shipping method. Keep the tracking number and receipt.

4. Processing & Refund
   Once we receive and inspect your return, we will issue a refund or process the exchange within 5–7 business days. Refunds will be credited back to your original payment method.

5. Refund Details

• The refund amount will equal the item price (excluding any standard shipping fees you paid, unless the return is our fault).

• VIP Fast Shipping charges are non‑refundable unless the error was on our side.

• Refund processing times vary by payment provider, typically 3–10 business days to appear in your account.

6. Exchanges

• If you wish to exchange an item (e.g., for a different size, color, or style), please contact us to check stock availability.

• If the requested replacement is in stock, we will ship it to you at no additional cost.

• If the replacement is out of stock, we will issue a full refund instead.

7. Incorrect or Damaged Items

If you receive an item that is incorrect, defective, or damaged in transit, please contact us within 7 days of delivery with your order number and clear photos/video evidence. We will verify the issue and arrange a free replacement or full refund, covering all related shipping costs.

8. Return Address

Please obtain the correct return address from our customer service team at customer@modoeshop.com. Do not send any items back without receiving a return authorization, as we may not be able to process your return or locate your package.

9. Contact Us

For any questions or assistance, please reach out:
Email: customer@modoeshop.com
We will respond within 24 hours on business days.

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Modoeshop reserves the right to update this Return & Exchange Policy at any time. Changes will be posted on this page and take effect immediately.