Shipping Policy

Thank you for shopping at Modoeshop. We are committed to providing clear and transparent shipping services. Please read this Shipping Policy carefully. If you have any questions, feel free to contact us at customer@modoeshop.com.

1. Shipping Rates

Shipping rates are calculated based on the total order value (excluding taxes). Please note that we currently do not offer shipping for orders exceeding $100.00. If your order total exceeds this limit, we recommend splitting it into multiple orders or contacting our customer service for assistance.

The applicable shipping rates are as follows:

VIP Fast Shipping
If you require faster delivery, you may choose VIP Fast Shipping at a flat rate of **$7.98**, available only for orders **$0.00 – $80.00**. This service is not offered for orders above $80.01.

Please note: VIP Fast Shipping only shortens transit time; it does not affect order processing time (see below).

2. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• Once shipped, you will receive a shipping confirmation email with a tracking number.

• During peak seasons or promotions, processing times may be slightly extended. We will do our best to notify you in advance.

3. Delivery Time

Estimated delivery times (from the ship date) vary by destination and selected shipping method:

These are estimates only. Actual delivery may be affected by customs clearance, weather, carrier delays, or other uncontrollable factors. Modoeshop is not liable for delays caused by carriers or customs, but we will assist you in tracking your package.

4. Shipping Destinations

Modoeshop currently ships to the contiguous United States, Canada, Australia, and select European countries (please verify availability at checkout). Some destinations may incur additional customs duties or import taxes—see Section 7 below.

5. Order Tracking

After dispatch, you will receive an email with a tracking link. You can also log in to your account and view the latest tracking status under "Order History."

6. Address Changes

Please double-check your shipping address before placing your order. Modoeshop is not responsible for lost or undeliverable packages due to incorrect addresses, and you may be charged for re-shipping. If you notice an error, contact customer@modoeshop.com immediately—we will try to assist before processing your order.

7. Customs Duties & Import Taxes

For international orders (outside the US/Canada), local customs may impose import duties, VAT, or other clearance fees. These charges are the responsibility of the recipient, and Modoeshop cannot predict or cover them. We recommend contacting your local customs office for more information before ordering.

8. Lost or Damaged Packages

• If your package is lost or significantly damaged in transit, please contact us at customer@modoeshop.com within 30 days of the shipment date. We will investigate and work with you to resolve the issue.

• Please retain all original packaging materials, as they may be needed for carrier claims.

9. Contact Us

For any questions regarding this Shipping Policy, or for order assistance, please reach out to us:
Email: customer@modoeshop.com
We will reply within 24 hours on business days.

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Modoeshop reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and take effect immediately.